Research & Scholarly Achievement
at Gallaudet University
Deaf Employees’ Perspectives on Effective Interpreting in the Workplace
With legislated rights for employment of Deaf people and the greater availability of professional interpreters, particularly in the federal government, one might imagine that communication is no longer a barrier to workplace productivity, success, fulfillment, and job satisfaction; however, evidence suggests that conditions in the workplace for Deaf people are still less than ideal. This dissertation study will engage Deaf white-collar employees who are most directly impacted by interpreting services. Using the Critical Incident Technique (Flanagan, 1954), I will investigate the experience of Deaf employees in the United States, whose dominant language is American Sign Language, and examine whether they perceive interpreting services as fulfilling the promise of providing access in the workplace. Specifically I will explore how Deaf employees characterize effective and ineffective interpreting, and their perceptions on effective and ineffective provision of interpreting services in their workplace. The result will be a report outlining desirable interpreting behaviors from the perspectives of Deaf employees.